Red Hat incident

Cloud-Connector Outage

Critical Resolved View vendor source →

Red Hat experienced a critical incident on September 2, 2025 affecting Red Hat Lightspeed - Advisor and Red Hat Lightspeed - Remediations, lasting 1h 55m. The incident has been resolved; the full update timeline is below.

Started
Sep 02, 2025, 01:36 PM UTC
Resolved
Sep 02, 2025, 03:32 PM UTC
Duration
1h 55m
Detected by Pingoru
Sep 02, 2025, 01:36 PM UTC

Affected components

Red Hat Lightspeed - AdvisorRed Hat Lightspeed - Remediations

Update timeline

  1. investigating Sep 02, 2025, 01:36 PM UTC

    Cloud-Connector is experiencing a outage due to DNS issues. This may impact the ability perform remote Playbook runs.

  2. investigating Sep 02, 2025, 02:51 PM UTC

    Remediations & Advisor/Tasks services impacted. New RHC connections may fail, affecting the ability to run playbooks and tasks.

  3. resolved Sep 02, 2025, 03:32 PM UTC

    Akamai & HarperDB have addressed the configuration issues that led to this outage. End to end tests confirm this has been resolved.