Red Hat 3scale incident

Red Hat Content Delivery Network (CDN) & Entitlement Network Modernization has begun

Red Hat 3scale experienced a major incident on January 14, 2026, lasting 6h 37m. The incident has been resolved; the full update timeline is below.

Started: Jan 14, 2026, 02:30 PM UTC
Resolved: Jan 14, 2026, 09:07 PM UTC
Duration: 6h 37m
Detected by Pingoru: Jan 14, 2026, 02:30 PM UTC

Update timeline

monitoring Jan 14, 2026, 02:30 PM UTC

We are currently working on updating our CDN and entitlement network to improve resiliency, security, and enable IPv6. For most customers this will be a seamless transition. Customers running RHEL 7.3 or earlier and those using firewall allow lists for CDN access require manual configuration changes to continue receiving content. For more information please refer to https://access.redhat.com/articles/cdn_modernization
resolved Jan 14, 2026, 09:07 PM UTC

This incident has been resolved.