Red Hat 3scale incident

Subscription threshold exceeded notifications for non-Pay as you go products are showing misleading values

Notice Resolved View vendor source →

Red Hat 3scale experienced a notice incident on April 3, 2026 affecting Subscription Watch, lasting 13d. The incident has been resolved; the full update timeline is below.

Started
Apr 03, 2026, 02:04 PM UTC
Resolved
Apr 16, 2026, 02:33 PM UTC
Duration
13d
Detected by Pingoru
Apr 03, 2026, 02:04 PM UTC

Affected components

Subscription Watch

Update timeline

  1. identified Apr 03, 2026, 02:04 PM UTC

    Backend service responsible of checking over usage condition is processing the wrong data for non-PAYGO products. This is leading to unexpected subscription threshold exceeded notifications with misleading values.

  2. identified Apr 03, 2026, 02:34 PM UTC

    We want customers to know that the notifications capability within Subscription Watch is currently turned off due to over usage notifications being sent out in error. Jira issue is https://redhat.atlassian.net/browse/SWATCH-4870

  3. resolved Apr 16, 2026, 02:33 PM UTC

    The notifications for non-payg should work correctly.