Red Canary incident

Reports of Endpoints Showing as Unmonitored

Notice Resolved View vendor source →

Red Canary experienced a notice incident on June 26, 2024 affecting Web Portal and VMware Carbon Black Response hosted by Red Canary and 1 more component, lasting 4h. The incident has been resolved; the full update timeline is below.

Started
Jun 26, 2024, 06:37 PM UTC
Resolved
Jun 26, 2024, 10:37 PM UTC
Duration
4h
Detected by Pingoru
Jun 26, 2024, 06:37 PM UTC

Affected components

Web PortalVMware Carbon Black Response hosted by Red CanaryVMware Carbon Black Hosted EDRVMware Carbon Black CloudCrowdStrike FalconMicrosoftSentinelOnePalo Alto Networks Cortex XDR

Update timeline

  1. identified Jun 26, 2024, 06:37 PM UTC

    We are currently investigating an issue where endpoints are showing as unmonitored. This is a display issue only. Telemetry ingestion, processing, analysis, and detection are all working as expected.

  2. monitoring Jun 26, 2024, 07:32 PM UTC

    A fix is being implemented and we are monitoring the results.

  3. resolved Jun 26, 2024, 10:37 PM UTC

    The issue around endpoints incorrectly showing as unmonitored has been fixed and this incident is now resolved.