Red Canary incident

Web Portal / API request timeouts

Major Resolved View vendor source →

Red Canary experienced a major incident on August 28, 2024 affecting Web Portal and API Requests and 1 more component, lasting 1d 1h. The incident has been resolved; the full update timeline is below.

Started
Aug 28, 2024, 07:55 PM UTC
Resolved
Aug 29, 2024, 09:33 PM UTC
Duration
1d 1h
Detected by Pingoru
Aug 28, 2024, 07:55 PM UTC

Affected components

Web PortalAPI RequestsDetections

Update timeline

  1. investigating Aug 28, 2024, 07:55 PM UTC

    We are investigating reports that Red Canary web portal and API requests are failing for some customers. Detections may be delayed. We will update this page as we learn more.

  2. monitoring Aug 28, 2024, 09:01 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Aug 28, 2024, 11:31 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Aug 29, 2024, 09:33 PM UTC

    We continued to monitor the environment for 24 hours and are now confident the incident has been resolved.