Red Canary incident
Ingestion Issues for Carbon Black Cloud Customers
Red Canary experienced a minor incident on March 13, 2025 affecting Detections and VMware Carbon Black Cloud, lasting 1d 4h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Mar 13, 2025, 08:59 AM UTC
We are investigating ingestion issues with Carbon Black Cloud. We are monitoring the Carbon Black Cloud status page and will provide updates when they are available. Sensor telemetry, events, and detections may be delayed.
- monitoring Mar 13, 2025, 10:02 AM UTC
Carbon Black Cloud has implemented a fix and they are monitoring the service for stability. Ingestion of Carbon Black Cloud telemetry is no longer delayed. We will leave this incident open until Broadcom resolves theirs.
- monitoring Mar 13, 2025, 04:05 PM UTC
Broadcom's incident remains in a monitoring state and we have been successfully ingesting and processing telemetry from Carbon Black Cloud for the past 6 hours. We will continue to leave this incident open while we monitor Broadcom's status.
- monitoring Mar 13, 2025, 10:39 PM UTC
Broadcom's incident remains in a monitoring state and is being regularly checked for updates. Telemetry from Carbon Black Cloud is being successfully ingested and processed. We will provide additional updates when they are available.
- resolved Mar 14, 2025, 01:33 PM UTC
Broadcom's incident remains in a monitoring state and we have not observed any errors on our end over the past 24 hours.