Recorded Future experienced a minor incident on August 25, 2021 affecting User Interface, lasting 4d 23h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 25, 2021, 01:10 PM UTC
Dear Client, Access to the Portal via Share Links is currently experiencing limited availability for anyone not logged into the Platform. This does not affect access or user experience for users who are authenticated into Recorded Future using their regular access credentials nor does it impact other aspects of the Portal, API, or Alerts. Our engineering team is assessing the issue. We will follow up when this functionality is once again available, but please contact our support team at [email protected] if you have any questions or concerns. Regards, Recorded Future Platform Operations
- investigating Aug 26, 2021, 01:13 PM UTC
Dear Client, Thank you for your patience while we have worked to restore access to our Share Links. This has now been resolved, and the service has resumed. We apologize for the inconvenience! Please contact our support team at [email protected] for any questions or concerns. Regards, Recorded Future Platform Operations
- resolved Aug 30, 2021, 01:09 PM UTC
This incident has been resolved.