Recorded Future experienced a minor incident on May 11, 2022 affecting User Interface and Alerts and 1 more component, lasting 6h 39m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 11, 2022, 02:35 PM UTC
Dear Client, We are currently seeing slow response times and intermittent outages in the UI. Our engineers are working to resolve this problem as quickly as possible. We will follow up when the system is back to normal, but please contact our support team at [email protected] if you have any questions or concerns.
- monitoring May 11, 2022, 05:08 PM UTC
Dear Client, We are currently seeing improved response times in the UI. Alerts appear to be delayed at this time. Our engineers are continuing to monitor and resolve any problems as quickly as possible. We will follow up when the system is back to normal, but please contact our support team at [email protected] if you have any questions or concerns.
- resolved May 11, 2022, 09:15 PM UTC
Dear Client, We have since identified and resolved the issues surrounding the UI and Alerts. The system has now returned to normal operation.