Recorded Future incident
Minor service outage for User Interface, Mobile App, Support Site, Recorded Future University
Recorded Future experienced a minor incident on June 21, 2022 affecting User Interface and Mobile application and 1 more component, lasting 1h 25m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 21, 2022, 07:10 AM UTC
Dear Client, We are currently experiencing an issue with our authentication service, which may affect some user’s ability to log in to the user interface. This impacts users not able to log in to our User Interface, Mobile App, Support Site and Recorded Future University. We are currently monitoring the situation and will provide updates as they become available. Please reach out to [email protected] if you have any questions. Regards, Recorded Future Platform Operations
- investigating Jun 21, 2022, 07:11 AM UTC
We are continuing to investigate this issue.
- identified Jun 21, 2022, 07:47 AM UTC
Dear Client, We have identified the root cause to our authentication service. The issue has been identified with our service provider Cloudflare who are currently working on a resolution. We apologise for any inconvenience this may have caused, but please contact our support team at [email protected] if you have any questions. Regards, Recorded Future Platform Operations
- resolved Jun 21, 2022, 08:35 AM UTC
Dear Client, We are happy to report that all systems have returned to normal operations. Please reach out to [email protected] if you have any questions. Regards, Recorded Future Platform Operations