Recorded Future experienced a major incident on August 2, 2022 affecting Company homepage, lasting 3h 15m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 02, 2022, 10:43 AM UTC
Dear Client, We are currently experiencing a service disruption pertaining to the Recorded Future’s website, which may result in errors trying to access www.recordedfuture.com. We are currently working to resolve this problem as soon as possible. This issue does not affect your access to the product, API, or alert delivery. It also does not impact our data collection or any other core processes. Our support site, support.recordedfuture.com is not affected. We will follow up when the system performance returns to normal, but please contact our support team at [email protected] if you have any questions or concerns. Regards, Recorded Future Platform Operations
- resolved Aug 02, 2022, 01:59 PM UTC
Dear Customer, The company homepage is now working as expected. Please contact our support team at [email protected] if you have any questions or concerns. Best regards, Recorded Future Platform Operations