Recorded Future experienced a minor incident on August 25, 2022 affecting User Interface and Alerts and 1 more component, lasting 5h 33m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 24, 2022, 10:59 PM UTC
Dear Client, We are currently experiencing degraded performance pertaining to the Recorded Future Platform including slow response times, which may result in errors when trying to access user interface, collection processing, and alerts. We are currently working to resolve this problem as soon as possible. This issue does not affect your access to the portal. It also does not impact our support site, support.recordedfuture.com. We will follow up when the system performance returns to normal, but please contact our support team at [email protected] if you have any questions or concerns. Regards, Recorded Future Platform Operations
- identified Aug 25, 2022, 03:04 AM UTC
Dear Client, We have identified the root cause of the platform performance issues and are actively working with our 3rd party vendor to restore full service. Our engineering team is making progress in restoring performance, however, several services remain significantly affected including the Portal, API, and Alerts including email delivery. We are actively assessing impact and will provide information as soon as possible on collection and alerting that would have been expected during this period. Historical collection is unaffected. Additional updates will be provided as we establish an ETA for resolution and recover to typical platform performance. Regards, Recorded Future Platform Operations
- monitoring Aug 25, 2022, 06:24 AM UTC
Dear Client, The underlying issue previously impacting several services including the Portal, API, and Alerts including email delivery is resolved. System performance and response times are back to normal and closely being monitored by our Platform Operations team. Regards, Recorded Future Platform Operations
- resolved Aug 25, 2022, 08:37 AM UTC
Dear Client, We are happy to report that all systems have returned to normal operations. Please reach out to [email protected] if you have any questions. Regards, Recorded Future Platform Operations