Recorded Future experienced a notice incident on February 13, 2023 affecting Alerts, lasting 6h 49m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 13, 2023, 04:30 AM UTC
There’s a known issue with outgoing email alerts. The team is aware of the situation and currently working to restore service ASAP.
- identified Feb 13, 2023, 05:57 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Feb 13, 2023, 07:55 AM UTC
Dear Client, The issue with outgoing email alerts has been resolved and we're currently monitoring the email backlog being processed. Please note that other systems including Recorded Future's web application via https://recordedfuture.com/live are unaffected. We will follow up when alert delivery returns to normal. Please contact our support team at [email protected] if you have any questions or concerns. Regards, Recorded Future Platform Operations
- monitoring Feb 13, 2023, 09:01 AM UTC
We are continuing to monitor for any further issues.
- resolved Feb 13, 2023, 11:20 AM UTC
Dear Client, We are happy to report that all systems have returned to normal operations. Please reach out to [email protected] if you have any questions. Regards, Recorded Future Platform Operations