Recorded Future experienced a critical incident on July 4, 2023 affecting Support Site, lasting 36m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 04, 2023, 05:28 AM UTC
Dear Client, We are experiencing accessibility issues with our support site, support.recordedfuture.com, which is being worked on with high urgency by our service provider. This issue does not affect your access to the product, API, or alert delivery. It also does not impact our data collection or any other core processes. If you need to consult our product training soon, please refer to Recorded Future University at learning.recordedfuture.com for the time being. Please contact our support team at [email protected] if you have any questions or concerns. Regards, Recorded Future Platform Operations
- resolved Jul 04, 2023, 06:04 AM UTC
Dear Client, We've confirmed that the incident that was affecting access to our Support Site has now been resolved, and the site should be operating normally again. We will resolve this incident, but please contact our support team at [email protected] if you have any questions or concerns. Regards, Recorded Future Platform Operations