Recorded Future incident
Application Portal Service Disruption
Recorded Future experienced a critical incident on September 18, 2023 affecting User Interface, lasting 3h 2m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 18, 2023, 09:03 PM UTC
Dear Client, We are currently experiencing a service disruption with the Recorded Future application portal (via https://app.recordedfuture.com/live/ ) and possibly other Recorded Future services, that we believe may be attributed to an incident with our cloud hosting provider. Symptoms may include errors attempting to log in to the portal, or the page continuously loading. Our operations team is actively looking into this with high priority. We will continue to provide updates as they become available. Please contact our support team at [email protected] if you have any questions. Regards, Recorded Future Platform Operations
- investigating Sep 18, 2023, 10:57 PM UTC
Dear Client, A fix has been implemented by the cloud provider and the Recorded Future application portal, via https://app.recordedfuture.com/live/ is now operational. We will continue to monitor the situation and provide updates as they become available. Please contact our support team at [email protected], or your Intelligence Services Consultant if you have any questions. Regards, Recorded Future Platform Operation
- investigating Sep 19, 2023, 12:05 AM UTC
We are continuing to investigate this issue.
- resolved Sep 19, 2023, 12:05 AM UTC
This incident has been resolved.
- postmortem Sep 19, 2023, 01:23 AM UTC
Dear Client, A fix has been implemented by the cloud provider AWS. This has resolved the disruption and the Recorded Future application portal, via [https://app.recordedfuture.com/live/](https://app.recordedfuture.com/live/) is now operational. A root cause analysis is available from AWS on their site at [https://health.aws.amazon.com/health/status](https://health.aws.amazon.com/health/status). For any questions, please contact our Support team at [[email protected]](mailto:[email protected]), or your Intelligence Services Consultant if you have any questions. Regards, Recorded Future Platform Operations