Recorded Future incident

Image-based Logo Detection Service Disruption

Notice Resolved View vendor source →

Recorded Future experienced a notice incident on May 10, 2024 affecting Alerts, lasting 3d 7h. The incident has been resolved; the full update timeline is below.

Started
May 10, 2024, 02:16 PM UTC
Resolved
May 13, 2024, 09:33 PM UTC
Duration
3d 7h
Detected by Pingoru
May 10, 2024, 02:16 PM UTC

Affected components

Alerts

Update timeline

  1. investigating May 10, 2024, 02:16 PM UTC

    Dear Client, We are currently experiencing an outage impacting Alerts using Image-based detection. Alerts based on images are not triggering at this time but are expected to be backfilled once the service is restored. The incident is currently being investigated. We will continue to provide updates. Please contact our Support Team at [email protected] if you have any questions. Regards, Recorded Future Platform Operations

  2. investigating May 10, 2024, 02:16 PM UTC

    We are continuing to investigate this issue.

  3. resolved May 13, 2024, 09:33 PM UTC

    Dear Client, The Image-based Logo Detection has been restored, and the backlog has cleared. Alerts have resumed normal operations at this time. Please reach out to [email protected] if you have any questions. Regards, Recorded Future Platform Operations