Recorded Future experienced a minor incident on August 23, 2024 affecting Collection and Processing, lasting 9h 28m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 23, 2024, 11:52 PM UTC
We are currently experiencing inconsistent response data pertaining to Recorded Future’s AI Insights, which may result in errors or inaccurate replies. We are working to resolve this problem as soon as possible.
- resolved Aug 24, 2024, 09:20 AM UTC
Dear Client, The Recorded Future team has resolved the recent system issue with the Recorded Future’s AI Insights, which we described in our recent system issue alert email. We have identified the core cause of this problem and are currently working on a resolution to prevent this from happening again. You can contact our support team at [email protected] to discuss this issue or any other questions you may have regarding our products. We're always here to help. Regards, Recorded Future Platform Operations