Recorded Future experienced a critical incident on January 20, 2025 affecting User Interface, lasting 56m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 20, 2025, 02:45 AM UTC
Dear Customer, We are currently experiencing a service disruption with the Recorded Future application portal. Our product operations team are actively working on restoring accessibility to an optimal level of service We will continue to provide updates as they become available. Please contact our support team at [email protected] if you have any questions. Regards, Recorded Future Platform Operations
- resolved Jan 20, 2025, 03:41 AM UTC
Dear Customer, We've confirmed that the incident that was affecting access to our Recorded Future application portal has now been resolved and should be operating normally again. We will resolve this incident, however, feel free to contact our Support team at [email protected] if you have any questions or concerns. Regards, Recorded Future Platform Operations
- postmortem Jan 30, 2025, 04:50 AM UTC
* **Issue**: * On January 19, 2025, at 1:04 UTC, a subset of users reported being unable to log into the Recorded Future platform.. * **Cause**: * A cluster of proxy servers responsible for authentication failed to recognize a new SSL certificate that had been deployed earlier. * **Remediation/Resolution:** * The Recorded Future Operations team identified and isolated the problematic proxy servers and reconfigured them to recognize the new SSL certificate which restored full functionality for all users. * **Path Forward:** * To prevent similar incidents in the future, internal documentation and processes have been updated to include specific steps and tests for ensuring proxy servers correctly recognize new SSL certificates immediately after deployment to avoid disruptions in the future.