Reco incident

Authentication delay and errors

Minor Resolved View vendor source →

Reco experienced a minor incident on October 20, 2025, lasting 5h 30m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 07:00 AM UTC
Resolved
Oct 20, 2025, 12:30 PM UTC
Duration
5h 30m
Detected by Pingoru
Oct 20, 2025, 07:00 AM UTC

Update timeline

  1. resolved Oct 20, 2025, 01:55 PM UTC

    The AWS outage impacted some of our upstream service providers, resulting in delayed or failed login attempts to the Reco platform. Once AWS recovered, so did our service providers and the login issue was resolved automatically.