Reco incident

Downstream provider outage in US

Minor Resolved View vendor source →

Reco experienced a minor incident on October 6, 2026 affecting Portal and Integrations and 1 more component, lasting 19m. The incident has been resolved; the full update timeline is below.

Started
Oct 06, 2026, 04:21 PM UTC
Resolved
Oct 06, 2026, 04:40 PM UTC
Duration
19m
Detected by Pingoru
Oct 06, 2026, 04:21 PM UTC

Affected components

PortalIntegrationsReco API

Update timeline

  1. identified Oct 06, 2026, 04:21 PM UTC

    One of our 3rd party vendors is experiencing an outage that is affecting our platform. We expect delayed data ingestions while they recover their system. No data is lost, just delayed.

  2. monitoring Oct 06, 2026, 04:25 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 06, 2026, 04:40 PM UTC

    US region is fully operational.