Reco experienced a minor incident on October 20, 2025 affecting Authentication, lasting 52m. The incident has been resolved; the full update timeline is below.
Affected components
Authentication
Update timeline
- monitoring Oct 20, 2025, 06:09 PM UTC
We are again observing intermittent issues authenticating to the Reco platform using social, SSO and OTP logins. This is caused by the AWS outage impacting global identity management providers and we're waiting for their updates.
- resolved Oct 20, 2025, 07:01 PM UTC
This incident has been resolved.