Reco experienced a major incident on October 20, 2025 affecting Portal and Integrations, lasting 12h 50m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Oct 20, 2025, 07:12 PM UTC
Reco platform UI is currently unavailable to US customers due to an upstream provider recovering from the AWS outage. After logging to the platform, you may experience a blank page. Data ingestion, event processing, alerting and automations are working as usual and are not impacted.
- monitoring Oct 20, 2025, 07:23 PM UTC
Our upstream service provider is starting to recover. Some UI issues, such as blank pages, are still possible but should be temporary. Data ingestion could be slightly delayed.
- monitoring Oct 20, 2025, 09:06 PM UTC
The service provider updated that they are continuing their recovery efforts.
- monitoring Oct 20, 2025, 10:26 PM UTC
As their recovery efforts continue, UI errors in Reco platform should stop appearing. Data ingestion is still delayed.
- resolved Oct 21, 2025, 08:02 AM UTC
The Reco platform is fully operational. Workarounds were put in place while the upstream provider returns to full capacity. Data ingestion pipeline is running and clearing up queued items Some integrations might still present errors as different upstream providers make a full recovery.