Reco incident

Partial outage in US

Minor Resolved View vendor source →

Reco experienced a minor incident on January 31, 2026 affecting Portal and Integrations and 1 more component, lasting 1h 27m. The incident has been resolved; the full update timeline is below.

Started
Jan 31, 2026, 10:27 AM UTC
Resolved
Jan 31, 2026, 11:55 AM UTC
Duration
1h 27m
Detected by Pingoru
Jan 31, 2026, 10:27 AM UTC

Affected components

PortalIntegrationsReco API

Update timeline

  1. investigating Jan 31, 2026, 10:27 AM UTC

    One of our 3rd party vendors is experiencing an outage that is affecting our platform. We expect delayed data ingestions while they recover their system. No data is lost, just delayed.

  2. investigating Jan 31, 2026, 10:28 AM UTC

    We are continuing to monitor this issue.

  3. investigating Jan 31, 2026, 10:39 AM UTC

    We are continuing to monitor this issue.

  4. investigating Jan 31, 2026, 10:47 AM UTC

    We are seeing signs of improvement and expect full recovery within 30 minutes.

  5. investigating Jan 31, 2026, 11:54 AM UTC

    The issue has cleared and monitoring has concluded. All systems are operating normally, with no data loss.

  6. resolved Jan 31, 2026, 11:55 AM UTC

    This incident has been resolved.