Rechat had 4 outages in the last 2 years totaling 8h 48m of downtime — averaging 0.2 incidents per month.
There were 4 Rechat outages since May 31, 2024 totaling 8h 48m of downtime. Each is summarised below — incident details, duration, and resolution information.
Our data center is going through major issues, disrupting our services.
We have migrated out infrastructure to a new data center. All services are up and running and the operation is healthy. We will continue to monitor the health of the services.
This incident has been resolved.
Our cloud provider, Heroku/Salesforce is experiencing a major outage right now.
We are continuing to investigate this issue.
While our cloud provider is still experiencing a major downtime, we have spawned up an alternative infrastructure to allow agents to continue their work. app.rechat.com should be operational now, with a slightly degraded performance. The API and the mobile apps are not using the new infrastructure and will continue to experience downtime. Brokerages using custom domains will continue to experience issues as well.
API, iOS and Android apps are now using the new infrastructure and operational now. We will continue to monitor the situation. Remaining affected services are the white labeled domains on top of Rechat. For those to operate, a DNS change would be necessary. If you are in charge of a white labeled domain, you can [temporarily] point your Rechat's hostname to the following IP address to start using the new infrastructure: 50.116.17.75
White labeled domains are back up and running as well as our cloud provider seems to be up.
This incident has been resolved.
Rechat's marketing website (rechat.com) is having issues. There has been a false alarm about Rechat's web app being affected as well, but Rechat's web app and API are up and running and not affected. Agents and brokerages are not affected by the incident. We are working with our vendors to resolve the problem with Rechat's home page Update: Rechat's marketing page was down due to planned maintenance by our website provider and is now up and running.
This incident has been resolved.
Our systems experienced a disruption due to disk storage capacity being exceeded, causing data write failures and service interruptions. This caused slow background job processing and slow delivery of emails for about an hour but cascaded into bringing down the master database for about 5 minutes. All systems are operational now and we are monitoring the situation.