Recare incident

Users cannot login

Critical Resolved View vendor source →

Recare experienced a critical incident on November 16, 2023 affecting Sender App and Receiver App and 1 more component, lasting 18m. The incident has been resolved; the full update timeline is below.

Started
Nov 16, 2023, 08:27 AM UTC
Resolved
Nov 16, 2023, 08:46 AM UTC
Duration
18m
Detected by Pingoru
Nov 16, 2023, 08:27 AM UTC

Affected components

Sender AppReceiver AppMobile App (FR)

Update timeline

  1. identified Nov 16, 2023, 08:27 AM UTC

    One of vendors has an infrastructure issue, preventing our users from logging in. They are actively working on the problem and we are in close contact with them.

  2. identified Nov 16, 2023, 08:27 AM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Nov 16, 2023, 08:37 AM UTC

    A fix has been deployed by our vendor, we're making sure that everything is working correctly.

  4. resolved Nov 16, 2023, 08:46 AM UTC

    We do not see any login errors.