Recare experienced a critical incident on April 17, 2025 affecting Sender App and Mails and 1 more component, lasting 1h 16m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 17, 2025, 06:26 AM UTC
We are currently investigating an issue where users are unable to log in since the email with the confirmation code is not being sent out. Aufgrund einer externen Störung außerhalb unserer Kontrolle können aktuell keine Bestätigungscodes für die Anmeldung bei Recare versendet werden. Es wird aktiv an der Behebung des Problems gearbeitet. Wir bitten Sie für die Unannehmlichkeiten um Entschuldigung.
- investigating Apr 17, 2025, 06:29 AM UTC
We are awaiting feedback from one of our providers. We will provide updates when we receive new information.
- investigating Apr 17, 2025, 07:39 AM UTC
The provider has identified the issue and is looking into a fix - https://status.seald.io/
- monitoring Apr 17, 2025, 07:43 AM UTC
Our provider has implemented a fix and is monitoring the issue
- resolved Apr 17, 2025, 10:36 AM UTC
This incident has been resolved.