Recare incident

Users unable to log in

Critical Resolved View vendor source →

Recare experienced a critical incident on September 10, 2024 affecting Sender App and Receiver App, lasting 2h. The incident has been resolved; the full update timeline is below.

Started
Sep 10, 2024, 06:39 AM UTC
Resolved
Sep 10, 2024, 08:40 AM UTC
Duration
2h
Detected by Pingoru
Sep 10, 2024, 06:39 AM UTC

Affected components

Sender AppReceiver App

Update timeline

  1. investigating Sep 10, 2024, 06:39 AM UTC

    We are currently investigating an issue preventing users from logging into the application.

  2. monitoring Sep 10, 2024, 08:23 AM UTC

    A fix has been implemented and we are currently monitoring the issue.

  3. monitoring Sep 10, 2024, 08:30 AM UTC

    We are continuing to monitor for any further issues.

  4. resolved Sep 10, 2024, 08:40 AM UTC

    This incident has been resolved.