Rebuy experienced a critical incident on November 29, 2023 affecting Smart Cart and Checkout Extensions Widgets and 1 more component, lasting 7m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 29, 2023, 06:33 PM UTC
Our team has observed a surge in errors within Rebuy causing impact for some merchants and thus not loading in widgets or other aspects of the product. Our product team is aware and investigating.
- monitoring Nov 29, 2023, 06:38 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 29, 2023, 06:41 PM UTC
The issue has been resolved. We will investigate root cause and document in a post mortem. Thank you for your patience.
- postmortem Nov 30, 2023, 09:37 PM UTC
There was a legacy Redis address in the product engine led to unresolved connections, triggering a cascading failure and impacting overall functionality. The resolution involved the removal of the address. A comprehensive address audit will be conducted to prevent any recurrence of similar issues.