Rebuy incident

Problem with new chats

Notice Resolved View vendor source →

Rebuy experienced a notice incident on February 22, 2024, lasting 39m. The incident has been resolved; the full update timeline is below.

Started
Feb 22, 2024, 10:38 AM UTC
Resolved
Feb 22, 2024, 11:17 AM UTC
Duration
39m
Detected by Pingoru
Feb 22, 2024, 10:38 AM UTC

Update timeline

  1. investigating Feb 22, 2024, 10:38 AM UTC

    Our customer service platform vendor is currently experiencing issues with routing new tickets properly. Rebuy functionality is not impacted but our time to respond to chats may be delayed. Thank you for your patience.

  2. monitoring Feb 22, 2024, 11:07 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Feb 22, 2024, 11:17 AM UTC

    This incident has been resolved.