Rebuy experienced a major incident on August 6, 2024, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Aug 06, 2024, 08:00 PM UTC
During the incident, customers experienced sporadic issues. Some were unable to log in, while others encountered problems with on-site features not loading properly.
- postmortem Aug 06, 2024, 08:00 PM UTC
We recently introduced a new feature that required additional GCP privileges, controlled by a setting managed through a secure password app. When the setting was toggled to enable the feature, the connector failed to restart the service immediately. This delay inadvertently triggered the downstream effects that were experienced. We apologize for any inconvenience this incident may have caused and appreciate your understanding as we work to prevent such issues in the future.