Rebuy incident

Smart Search Loading Issues

Minor Resolved View vendor source →

Rebuy experienced a minor incident on October 18, 2024, lasting —. The incident has been resolved; the full update timeline is below.

Started
Oct 18, 2024, 04:24 PM UTC
Resolved
Oct 14, 2024, 04:00 PM UTC
Duration
—
Detected by Pingoru
Oct 18, 2024, 04:24 PM UTC

Update timeline

  1. resolved Oct 18, 2024, 04:24 PM UTC

    We've detected latency and timeout errors with a third-party service that supplies compute power for our search engine. While the impact was mainly on search functionality, some customers also reported errors within Smart Cart, which we believe may be connected to this incident.