Rebuy experienced a minor incident on October 23, 2024 affecting Smart Cart, lasting 51m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 23, 2024, 09:11 PM UTC
Some customers are seeing issues concerning Smart Cart not loading properly.
- identified Oct 23, 2024, 09:19 PM UTC
The issue has been identified and we are taking corrective actions at this time.
- monitoring Oct 23, 2024, 09:48 PM UTC
We are beginning to see issues resolved for the affected customers. Our team is actively monitoring and addressing any shops that are still experiencing problems at this time.
- monitoring Oct 23, 2024, 09:57 PM UTC
We are continuing to monitor for any further issues.
- resolved Oct 23, 2024, 10:02 PM UTC
The team is confident that the issue has been resolved and is now conducting a thorough investigation to determine the root cause. Once the investigation is complete, we will provide a post-mortem report.
- postmortem Oct 24, 2024, 04:26 PM UTC
On October 24, some merchants experienced issues with their Smart Cart functionality due to a data inconsistency that occurred during a planned system update. This impacted merchants using Smart Cart V2, particularly those who had recently modified their Smart Cart settings, though no data was lost. The issue was caused by an incompatibility between how cart configuration data was formatted in the backend and how it was processed on the frontend during the update. Our engineering team quickly identified the problem and implemented an emergency fix to restore proper functionality, clearing caches to ensure the issue was fully resolved. Moving forward, we have added additional steps to our deployment validation checks, and strengthened our testing protocols for configuration updates to help prevent similar incidents. We apologize for any disruption this may have caused and remain committed to enhancing the reliability of our system.