Rebuy experienced a major incident on October 29, 2024 affecting Smart Cart and Smart Search, lasting 56m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 29, 2024, 05:33 PM UTC
We're currently experiencing technical difficulties. Our team is investigating the issue and will provide updates soon.
- identified Oct 29, 2024, 05:35 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Oct 29, 2024, 06:15 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 29, 2024, 06:29 PM UTC
This incident has been resolved.
- postmortem Oct 30, 2024, 01:57 PM UTC
**Post-Mortem: Service Disruption** We recently experienced an issue that temporarily impacted one of our core services, while other systems continued running normally. This occurred during a routine system update, where one service didn’t adapt to new settings as expected. We’re actively reviewing our processes and related integrations to understand the cause and ensure smoother transitions in the future.