Rebuy experienced a critical incident on November 13, 2024 affecting API and Smart Cart and 1 more component, lasting 1h 1m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 13, 2024, 02:40 AM UTC
We’re currently experiencing an unexpected issue causing Rebuy to render unavailable. Our team is actively working to restore full functionality as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience as we resolve the issue. Please check back soon for updates, and thank you for being a valued Rebuy user
- investigating Nov 13, 2024, 02:47 AM UTC
We are continuing to investigate this issue.
- investigating Nov 13, 2024, 03:05 AM UTC
]We are continuing to investigate the issue to understand the cause and ensure a full resolution.
- identified Nov 13, 2024, 03:10 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Nov 13, 2024, 03:20 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Nov 13, 2024, 03:27 AM UTC
We are continuing to monitor for any further issues.
- resolved Nov 13, 2024, 03:42 AM UTC
The issue has been resolved, and Rebuy is fully operational again. We’ll be conducting a thorough review and will provide a post-mortem to share insights on what happened and how we’re preventing it in the future. Thank you for your patience!
- postmortem Nov 14, 2024, 02:17 PM UTC
**Incident Overview:** An issue occurred due to a high-data processing job, leading to performance impacts. The job has been temporarily paused to prevent further issues while a fix is implemented. **Next Steps:** We'll be enhancing the processing flow to improve stability, testing the fix in a controlled environment. Once confirmed, the job will resume with close monitoring to ensure resolution.