Rebuy experienced a major incident on February 11, 2025 affecting Checkout Extensions Widgets, lasting 31m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 11, 2025, 09:25 PM UTC
We're aware of an issue causing widgets to not load on the site and are actively working to resolve it. Thank you for your patience.
- identified Feb 11, 2025, 09:37 PM UTC
We've identified the issue and implemented a fix. Widgets should now begin loading properly.
- monitoring Feb 11, 2025, 09:47 PM UTC
The issue appears to be resolved after the implemented fix. We are actively monitoring the situation to ensure stability and will provide updates as needed.
- resolved Feb 11, 2025, 09:57 PM UTC
The issue has been fully resolved, and all systems are stable. Testing has confirmed functionality, and we will be conducting a post-mortem review to analyze the root cause and identify any improvements for the future. Thank you for your patience, and we appreciate your support. Please reach out if you experience any further issues.
- postmortem Feb 14, 2025, 08:19 PM UTC
We recently made an update to our infrastructure to improve efficiency and performance. Following the release, some merchants experienced issues with Widgets and Post Purchase Offers due to CORS-related errors. Our team quickly identified the cause and implemented the necessary changes to resolve these issues. To prevent similar occurrences in the future, we’ve made improvements to our testing processes to catch the specific errors that were seen during this maintenance. We appreciate your patience and understanding as we continue to optimize our systems. If you have any questions or need assistance, our support team is here to help.