Post-Purchase Offer Rendering Issue & Checkout Error

Update timeline

1. investigating Feb 12, 2025, 03:07 PM UTC

   In some cases, the post-purchase offer (PPO) doesn’t appear, and users are redirected straight to the Thank You page. In other instances, the PPO does render, but users can't add items due to an error, though they can still decline the offer(s) and proceed to the Thank You page as expected. This issue isn't occurring on all sites, but our team has identified some errors and is actively working on a fix.

2. identified Feb 12, 2025, 03:24 PM UTC

   The issue has been identified, and the team is currently implementing a fix.

3. monitoring Feb 12, 2025, 03:37 PM UTC

   The fix has been successfully implemented, and we're seeing positive results. The team is continuing to monitor the situation.

4. resolved Feb 12, 2025, 03:43 PM UTC

   The issue has been fully resolved, and the fix has been implemented successfully. We are now seeing the expected behavior. The team will continue to monitor the situation to ensure everything remains stable. Additionally, we will investigate the root cause to prevent similar issues in the future. Please reach out if any further issues arise.

5. postmortem Feb 14, 2025, 08:25 PM UTC

   We recently made an update to our infrastructure to improve efficiency and performance. Following the release, some merchants experienced issues with Widgets and Post Purchase Offers due to CORS-related errors. Our team quickly identified the cause and implemented the necessary changes to resolve these issues. To prevent similar occurrences in the future, we’ve made improvements to our testing processes to catch the specific errors that were seen during this maintenance. We appreciate your patience and understanding as we continue to optimize our systems. If you have any questions or need assistance, our support team is here to help.