Rebuy incident

Administrative Portal Login and Navigation Issues

Minor Resolved View vendor source →

Rebuy experienced a minor incident on April 22, 2025 affecting Admin Portal, lasting 40m. The incident has been resolved; the full update timeline is below.

Started
Apr 22, 2025, 08:01 AM UTC
Resolved
Apr 22, 2025, 08:41 AM UTC
Duration
40m
Detected by Pingoru
Apr 22, 2025, 08:01 AM UTC

Affected components

Admin Portal

Update timeline

  1. investigating Apr 22, 2025, 08:01 AM UTC

    We are currently investigating reports of login and navigation difficulties within the Rebuy administrative portal. These issues appear to be affecting user access and navigation, but all on-site features, such as widgets, Smart Cart, Smart Search, and other core functionalities, remain fully operational. Our team is working to resolve the issue as quickly as possible, and we will provide further updates soon.

  2. monitoring Apr 22, 2025, 08:30 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 22, 2025, 08:41 AM UTC

    The issues have been resolved following the recent changes applied. We will conduct a post-mortem analysis and share the findings.