Rebuy experienced a major incident on May 16, 2025 affecting Checkout Extensions Widgets, lasting 20m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 16, 2025, 04:34 PM UTC
We are currently seeing issues with checkout widgets and content blocks. The team is actively engaged.
- investigating May 16, 2025, 04:36 PM UTC
We are continuing to investigate this issue.
- identified May 16, 2025, 04:49 PM UTC
The issue has been identified and a fix is being implemented.
- resolved May 16, 2025, 04:55 PM UTC
This incident has been resolved.
- postmortem May 19, 2025, 01:56 PM UTC
**Issue:** Some Shopify merchants experienced issues with widgets not displaying correctly in their checkouts. This was linked to a new feature we recently introduced within the checkout extension framework. The disruption was traced back to a logic issue that caused valid widget IDs to be misinterpreted as invalid, impacting the visibility of the widget during checkout. **Actions Taken:** * **Rollback to Stable Version:** As soon as the issue was confirmed, we rolled back to the last known-good version of the extension to limit further impact. * **Root Cause Fix:** Once identified, the root cause was addressed with a hot-fix to ensure valid widget IDs were recognized appropriately.