Rebuy incident

Smart Search Not Loading

Minor Resolved View vendor source →

Rebuy experienced a minor incident on May 29, 2025 affecting Smart Search, lasting 1h 36m. The incident has been resolved; the full update timeline is below.

Started
May 29, 2025, 06:44 PM UTC
Resolved
May 29, 2025, 08:21 PM UTC
Duration
1h 36m
Detected by Pingoru
May 29, 2025, 06:44 PM UTC

Affected components

Smart Search

Update timeline

  1. investigating May 29, 2025, 06:44 PM UTC

    We are currently investigating the issue.

  2. investigating May 29, 2025, 06:46 PM UTC

    We are investigating the issue

  3. identified May 29, 2025, 06:54 PM UTC

    The issue has been identified, and a fix is being implemented.

  4. monitoring May 29, 2025, 06:59 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved May 29, 2025, 08:21 PM UTC

    The issue involving Smart Search loading has been fully resolved, and everything is functioning as expected.An update included an improperly formatted file, which conflicted with smart search. The file was reformatted to correct the issue.