Rebrandly experienced a major incident on September 10, 2020 affecting Rebrandly Dashboard, lasting 10m. The incident has been resolved; the full update timeline is below.
Affected components
Rebrandly Dashboard
Update timeline
- investigating Sep 10, 2020, 04:02 PM UTC
Users are reporting they cannot access their Rebrandly dashboard due to login failures. Links uptime is not affected by this, as well as programmatic access (API) to Rebrandly accounts. Investigating
- monitoring Sep 10, 2020, 04:08 PM UTC
An emergency procedure to restore the Rebrandly authentication system was applied and the service level has now been fully restored. Monitoring
- resolved Sep 10, 2020, 04:12 PM UTC
This incident has been resolved. Login to dashboard is now operational.