Rebrandly experienced a major incident on October 7, 2020 affecting Branded Links redirect (Domain Names registered via Rebrandly) and Branded Links redirect (Domain Names managed outside Rebrandly) and 1 more component, lasting 2h 45m. The incident has been resolved; the full update timeline is below.
Affected components
Branded Links redirect (Domain Names registered via Rebrandly)Branded Links redirect (Domain Names managed outside Rebrandly)Generic short URLs redirect
Update timeline
- investigating Oct 07, 2020, 12:53 PM UTC
There is an ongoing downtime issue for branded links and system links. We are currently investigating this issue.
- investigating Oct 07, 2020, 01:03 PM UTC
We are continuing to investigate this issue.
- identified Oct 07, 2020, 01:46 PM UTC
The issue no longer affects branded links, but it still affects uptime for links created with domain name rebrand.ly. We are working on a patch.
- identified Oct 07, 2020, 02:33 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Oct 07, 2020, 02:49 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 07, 2020, 03:38 PM UTC
This incident has been resolved.