Rebrandly incident

Increased API error rate

Minor Resolved View vendor source →

Rebrandly experienced a minor incident on February 18, 2021 affecting Rebrandly Dashboard and Rebrandly API (Classic Workspaces), lasting 32m. The incident has been resolved; the full update timeline is below.

Started
Feb 18, 2021, 03:56 PM UTC
Resolved
Feb 18, 2021, 04:29 PM UTC
Duration
32m
Detected by Pingoru
Feb 18, 2021, 03:56 PM UTC

Affected components

Rebrandly DashboardRebrandly API (Classic Workspaces)

Update timeline

  1. investigating Feb 18, 2021, 03:56 PM UTC

    We are currently investigating an issue with increased error rate for the Rebrandly API. Links redirection and tracking is not affected.

  2. identified Feb 18, 2021, 04:08 PM UTC

    As we investigated the issue, we found that errors only affect customers which have reached their quota for Links. Following our latest deploy, an issue at returning the proper error message back to the client has been introduced. We expect the vast majority of users - which are below the quota limits - to not be affected by this.

  3. resolved Feb 18, 2021, 04:29 PM UTC

    API error rate is slowly getting back to normal as the patch gets delivered to all production instances.