Rebrandly incident

Dashboard and API issue

Critical Resolved View vendor source →

Rebrandly experienced a critical incident on January 4, 2022 affecting Rebrandly Dashboard and Rebrandly API (Classic Workspaces) and 1 more component, lasting 7m. The incident has been resolved; the full update timeline is below.

Started
Jan 04, 2022, 12:09 PM UTC
Resolved
Jan 04, 2022, 12:16 PM UTC
Duration
7m
Detected by Pingoru
Jan 04, 2022, 12:09 PM UTC

Affected components

Rebrandly DashboardRebrandly API (Classic Workspaces)Rebrandly API (Extended Workspaces)Rebrandly Apps

Update timeline

  1. identified Jan 04, 2022, 12:09 PM UTC

    We are aware of a database issue preventing usual functionality in Dashboard, Apps and API services. Link redirection and tracking is not affected. We are in the process of restoring a database index, no data has been lost.

  2. resolved Jan 04, 2022, 12:16 PM UTC

    The database index has been restored and Dashboard, Apps and API functionality is now restored.