Rebrandly incident

High latency / timeouts in redirection

Minor Resolved View vendor source →

Rebrandly experienced a minor incident on June 10, 2022 affecting Branded Links redirect (Domain Names registered via Rebrandly) and Branded Links redirect (Domain Names managed outside Rebrandly), lasting 2h 42m. The incident has been resolved; the full update timeline is below.

Started
Jun 10, 2022, 08:00 AM UTC
Resolved
Jun 10, 2022, 10:43 AM UTC
Duration
2h 42m
Detected by Pingoru
Jun 10, 2022, 08:00 AM UTC

Affected components

Branded Links redirect (Domain Names registered via Rebrandly)Branded Links redirect (Domain Names managed outside Rebrandly)

Update timeline

  1. investigating Jun 10, 2022, 08:00 AM UTC

    We are investigating increased latency for branded links redirection.

  2. identified Jun 10, 2022, 08:17 AM UTC

    We have identified a problematic source of HTTP traffic directed to our servers and are in the process of fully rejecting this traffic in order to improve our latency

  3. monitoring Jun 10, 2022, 08:19 AM UTC

    Our average latency is back to normal. We are monitoring the system for as long as necessary to re-instate the full capability and offer the usual performances.

  4. monitoring Jun 10, 2022, 09:24 AM UTC

    We are continuing to monitor for any further issues.

  5. resolved Jun 10, 2022, 10:43 AM UTC

    This incident has been resolved.