ReadingEggs Outage History
ReadingEggs degraded View live status →Pingoru has recorded 27 incidents for ReadingEggs: 5 in the last 12 months and 1 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 1 | 1 of 744 (0%) |
| August 2026 | 1 | 12 of 744 (2%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 0 | 0 of 521 (0%) |
Incidents, newest first
Minor August 19, 2026 Degraded performance affecting readingeggs student application 12h 10m ReadingEggs
Started Aug 19, 2026, 01:54 PM UTC· resolved Aug 20, 2026, 02:05 AM UTC
- investigating Aug 19, 2026, 01:54 PM UTC
We are currently investigating performance issues affecting the readingeggs student application.
- monitoring Aug 19, 2026, 02:41 PM UTC
Measures have been taken to limit the impact. We are continuing to monitor
- resolved Aug 20, 2026, 02:05 AM UTC
This incident has been resolved.
Major July 24, 2026 Intermittent Connectivity Issue 29m ReadingEggs, Reading Eggspress, Mathseeds, ReadingEggs Junior and 1 more
Started Jul 24, 2026, 11:06 AM UTC· resolved Jul 24, 2026, 11:35 AM UTC
- investigating Jul 24, 2026, 11:06 AM UTC
We are investigating connectivity issues with our CDN and Cloud provider. All products are currently experiencing degradation or unavailability
- monitoring Jul 24, 2026, 11:15 AM UTC
Connectivity appears to have stabilised. We are monitoring for full recovery and continuing to investigate the root cause with our vendors.
- resolved Jul 24, 2026, 11:35 AM UTC
All systems are back to full operation.
- postmortem Jul 24, 2026, 12:49 PM UTC
**Service Disruption — July 24, 2026** **Status**: Resolved **Summary** Between approximately 10:55 and 11:15 UTC, users across our core products \(Reading Eggs, Mathseeds, Fast Phonics, Wordflyers, Reading Eggspress, and related services\) experienced intermittent errors and slow or failed page loads. The issue has been fully resolved and all services have returned to normal operation. **Impact** Affected users may have seen connection timeouts, slow responses, or error pages when accessing our applications. Impact was global and does not appear to have been isolated to any single region or network. **Root Cause** The disruption coincides with an operational issue reported by AWS affecting multiple services in our primary hosting region \(Oregon, US\). This caused backend application servers across several of our services to become temporarily unresponsive, which in turn caused our CDN \(Cloudflare\) to be unable to reach our origin servers — resulting in the errors users experienced. Cloudflare's own network was operating normally throughout; the issue was upstream, at the infrastructure layer. **Timeline \(UTC\)** 10:55 — Elevated error rates begin across multiple services 11:00–11:10 — Peak impact; automated monitoring alerts triggered 11:05–11:15 — Services progressively recover as backend capacity is restored 11:15 — All services confirmed operating normally **Resolution** Affected services recovered automatically as underlying infrastructure capacity was restored. No customer data was affected at any point during this incident. We apologise for the disruption and thank you for your patience.
Critical March 1, 2026 Student apps unavailable 42m ReadingEggs, Reading Eggspress, Mathseeds, ReadingEggs Junior
Started Mar 01, 2026, 07:05 AM UTC· resolved Mar 01, 2026, 07:48 AM UTC
- investigating Mar 01, 2026, 07:29 AM UTC
We are investigating a database issue causing our student apps to be unavailable.
- monitoring Mar 01, 2026, 07:33 AM UTC
An update has been made and service appears to be returning to normal. We are monitoring to ensure all services are working as expected
- resolved Mar 01, 2026, 07:48 AM UTC
This incident is now resolved
Critical December 5, 2025 Outages across our platform 54m ReadingEggs, Reading Eggspress, Mathseeds, ReadingEggs Junior and 4 more
Started Dec 05, 2025, 08:52 AM UTC· resolved Dec 05, 2025, 09:47 AM UTC
- investigating Dec 05, 2025, 08:52 AM UTC
We are investigating reports of widespread outage across our platforms.
- identified Dec 05, 2025, 09:04 AM UTC
Our CDN provider is experiencing a widespread outage affecting access to our sites. We are monitoring status and investigating options to reroute traffic.
- monitoring Dec 05, 2025, 09:15 AM UTC
service appears to have been restored. However we are monitoring for issues and waiting for confirmation of full recovery
- monitoring Dec 05, 2025, 09:23 AM UTC
We are continuing to monitor, but all services appear to be operational.
- resolved Dec 05, 2025, 09:47 AM UTC
Our sites appear to be fully recovered and operational.
Major November 18, 2025 Network issues with service provider 8h 24m ReadingEggs, Reading Eggspress, Mathseeds, ReadingEggs Junior and 3 more
Started Nov 18, 2025, 12:32 PM UTC· resolved Nov 18, 2025, 08:57 PM UTC
- identified Nov 18, 2025, 12:32 PM UTC
Our CDN service provider is currently experiencing issues that is affecting access to our sites. We will be monitoring the status for remediation and post updates as we hear them.
- identified Nov 18, 2025, 01:49 PM UTC
We are continuing to see issues accessing our applications. This is related to the outage that our CDN provider is experiencing. At this time we cannot provide an estimate on when service will be restored.
- monitoring Nov 18, 2025, 02:45 PM UTC
Our applications are beginning to show signs of recovery with Cloudflare reporting service restoration We are continuing to monitor.
- resolved Nov 18, 2025, 08:57 PM UTC
This incident has been resolved.
Critical June 12, 2025 Application Issues related to CDN 1h 46m ReadingEggs, Reading Eggspress, Mathseeds, ReadingEggs Junior and 2 more
Started Jun 12, 2025, 06:55 PM UTC· resolved Jun 12, 2025, 08:42 PM UTC
- identified Jun 12, 2025, 06:55 PM UTC
Our applications are currently experiencing issues which is related to an outage with one of our cloud providers. Access to all products will be impacted. We are investigating if we are able to work around this issue.
- identified Jun 12, 2025, 07:34 PM UTC
We are continuing to work with our cloud provider to resolve this issue. We will provide updates here as we have them.
- identified Jun 12, 2025, 08:04 PM UTC
Unfortunately we are still continuing to experience issues with our student applications while our cloud provider works to resolve the issue. While application dashboards are accessible, lessons and activities will not be available.
- monitoring Jun 12, 2025, 08:14 PM UTC
Student applications are beginning to recover and lessons are loading. We will continue to monitor to ensure full system recovery.
- monitoring Jun 12, 2025, 08:15 PM UTC
We are continuing to monitor for any further issues.
- resolved Jun 12, 2025, 08:42 PM UTC
Student lessons and activities are now fully recovered across our applications.
Minor June 10, 2025 Investigating issues accessing reporting information 16m ReadingEggs, Reading Eggspress, Mathseeds, ReadingEggs Junior and 2 more
Started Jun 10, 2025, 02:07 PM UTC· resolved Jun 10, 2025, 02:24 PM UTC
- investigating Jun 10, 2025, 02:07 PM UTC
We are currently investigating issues accessing various reporting elements of our products, across student, parent and teacher interfaces.
- resolved Jun 10, 2025, 02:33 PM UTC
The cause has been identified and a fix implemented.