ReadingEggs incident

Scheduled maintenance taking longer than expected

Major Resolved View vendor source →

ReadingEggs experienced a major incident on March 29, 2020 affecting ReadingEggs and Reading Eggspress and 1 more component, lasting 1h 3m. The incident has been resolved; the full update timeline is below.

Started
Mar 29, 2020, 11:36 AM UTC
Resolved
Mar 29, 2020, 12:39 PM UTC
Duration
1h 3m
Detected by Pingoru
Mar 29, 2020, 11:36 AM UTC

Affected components

ReadingEggsReading EggspressMathseedsReadingEggs JuniorWordflyersAdmin

Update timeline

  1. investigating Mar 29, 2020, 11:36 AM UTC

    Our scheduled maintenance to upgrade our main database is taking longer than anticipated. We are currently speaking with our cloud provider to identify and resolve the problem. Apologies to all for the inconvenience

  2. identified Mar 29, 2020, 12:22 PM UTC

    We have identified the issue, and nearing the end of the maintenance tasks. We hope to be able to open the sites again shortly.

  3. resolved Mar 29, 2020, 12:39 PM UTC

    Maintenance is complete, and the site is now available. Apologies for the extended period