ReadingEggs incident

Timeouts and slow performance

Major Resolved View vendor source →

ReadingEggs experienced a major incident on May 20, 2020 affecting ReadingEggs and Reading Eggspress and 1 more component, lasting 47m. The incident has been resolved; the full update timeline is below.

Started
May 20, 2020, 12:04 AM UTC
Resolved
May 20, 2020, 12:51 AM UTC
Duration
47m
Detected by Pingoru
May 20, 2020, 12:04 AM UTC

Affected components

ReadingEggsReading EggspressMathseedsReadingEggs JuniorWordflyersAdmin

Update timeline

  1. investigating May 20, 2020, 12:00 AM UTC

    We are currently investigating timeouts and slow performance when accessing all applications

  2. identified May 20, 2020, 12:02 AM UTC

    We have a fix in place and are monitoring and investigating the root cause. Access to the sites has been restored

  3. monitoring May 20, 2020, 12:04 AM UTC

    A fix

  4. monitoring May 20, 2020, 12:15 AM UTC

    Performance and access is restored and we are continuing to monitor

  5. resolved May 20, 2020, 12:51 AM UTC

    The incident is resolved and we investigating the root cause. Access to all the applications is now fully restored.