ReadingEggs experienced a major incident on April 24, 2023 affecting ReadingEggs, lasting 4h 21m. The incident has been resolved; the full update timeline is below.
Affected components
ReadingEggs
Update timeline
- investigating Apr 24, 2023, 06:14 PM UTC
We are investigating reports of errors completing activities in the Readingeggs student platform.
- investigating Apr 24, 2023, 06:43 PM UTC
We have identified a database issue which is causing problems progressing through activities in Readingeggs student. While we are resolving this, we will be putting our re-student platform in maintenance mode.
- identified Apr 24, 2023, 07:27 PM UTC
The problem has been identified and a fix being implemented. Readingeggs student remains unavailable while this is completed.
- monitoring Apr 24, 2023, 08:48 PM UTC
A fix has been implemented and we are monitoring Readingeggs student is available again
- resolved Apr 24, 2023, 10:36 PM UTC
The issue is now resolved.