ReadingEggs incident
Service provider issues affecting availability
ReadingEggs experienced a major incident on September 19, 2023 affecting ReadingEggs and Reading Eggspress and 1 more component, lasting 6h 23m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Sep 19, 2023, 12:03 AM UTC
Our Cloud service provider is currently experiencing issues in the us-west-2 region where our production services run. They have identified the issues and working to resolve it, but while this happens our products are experiencing availability issues. We will update with additional information once we learn more
- identified Sep 19, 2023, 12:03 AM UTC
We are continuing to work on a fix for this issue.
- monitoring Sep 19, 2023, 01:33 AM UTC
While our cloud provider continues to resolve the issue, we have been able to workaround the issue. We are monitoring and while full service is restored, performance may still be impacted.
- resolved Sep 19, 2023, 06:26 AM UTC
Our cloud provider has resolved the issue and we are seeing services working as normal once again.