Rasayel Outage History

Type: Incident Duration: 2 hours and 18 minutes Affected Components: Web App, Mobile App Oct 20, 08:39:34 GMT+0 - Monitoring - AWS (Amazon Web Services) is currently experiencing an outage that's affecting many online tools and services, including Rasayel. The AWS team is posting regular updates here: We are monitoring the situation closely, and we will update you as we learn more. Oct 20, 09:59:00 GMT+0 - Monitoring - Amazon AWS systems are now in recovery. Rasayel systems are returning to normal as well, and our team is monitoring the results. We will share another update once the issue is fully resolved. Oct 20, 10:57:54 GMT+0 - Resolved - This incident has been fully resolved. If you're still facing issues, please contact our support team at [email protected], or chat with us on WhatsApp.

Type: Incident Duration: 1 day, 13 hours and 10 minutes Affected Components: WhatsApp (Cloud API) Mar 11, 18:53:27 GMT+0 - Investigating - Meta has acknowledged an issue on their side, experiencing some disruption that impacts the receipt of incoming messages on WhatsApp Cloud API. They are experiencing some disruption impacting receiving incoming messages on WhatsApp Cloud API. This issue started on March 5th 8 AM GMT. META's engineering teams are investigating the issue. They will provide another update within 4 hours or sooner if additional information is available. Mar 13, 08:03:10 GMT+0 - Resolved - This incident has been resolved by META

Type: Incident Duration: 7 hours and 19 minutes Affected Components: Web App, Website, Facebook Messenger, WhatsApp (Cloud API), Mobile App, WhatsApp (360dialog) Feb 5, 08:32:15 GMT+0 - Investigating - The cause of the issue has been identified as a META issue and we’re awaiting their response. Meta has acknowledged this issue on [their status page](https://metastatus.com/whatsapp-business-api) Feb 5, 15:04:24 GMT+0 - Resolved - META has reported that this issue has now been resolved. Feb 5, 07:45:51 GMT+0 - Investigating - 360dialog is currently experiencing a partial outage in its cloud API messaging service. This outage is specifically affecting the messaging service for incoming messages. For more information refer to their [status page](https://status.360dialog.com/cm6r59kif000nhwyo48km38ut).

Type: Incident Duration: 38 minutes Affected Components: WhatsApp (Cloud API), WhatsApp (360dialog) Jan 22, 08:41:11 GMT+0 - Resolved - This incident has been resolved. Jan 22, 08:03:39 GMT+0 - Monitoring - Meta have reported an issue that is causing disruptions to the signup. Account creation using the Facebook Signup widget might fail. We are monitoring the situation closely and waiting on Meta. Please refer to [Meta Status Page](https://metastatus.com/whatsapp-business-api) and subscribe for updates.

Type: Incident Duration: 15 minutes Affected Components: Web App, Mobile App Dec 20, 16:05:17 GMT+0 - Investigating - We’re currently experiencing some slowness in the Rasayel app. Our team is investigating the issue and working on a resolution as quickly as possible. We’ll keep you updated as soon as we learn more. If you have any questions or concerns, please reach out to our support team. Dec 20, 16:20:00 GMT+0 - Resolved - This incident has been resolved. We're back to normal now.

Type: Incident Duration: 2 hours and 35 minutes Affected Components: Web App Oct 15, 14:54:00 GMT+0 - Monitoring - Our email provider, SparkPost, is currently experiencing an outage. This issue may cause delays or problems with receiving important emails from us, including invites, signup confirmations, and other notifications. We apologize for any inconvenience this may cause. If you require urgent assistance or have any questions, please contact our support team directly. Oct 15, 15:32:30 GMT+0 - Monitoring - Our email provider, SparkPost, has implemented a fix and we are monitoring the results. We will continue to keep an eye on the situation for any further issues. We apologize for any inconvenience this may cause. If you require urgent assistance or have any questions, please contact our support team directly. Oct 15, 17:29:18 GMT+0 - Resolved - This incident has been resolved.