RapidSOS experienced a minor incident on April 3, 2026, lasting 13m. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Apr 03, 2026, 05:35 PM UTC
Our engineers identified an issue today between 13:22:00 and 13:35:00 and took immediate steps for remediation. During this window there was a degradation of device-based location and ANI/ALI components. The incident has since been resolved, all systems are fully operational, and connection stability has been restored. We take these issues seriously and apologize for the impact on your operations. Please reach out to [email protected] with any questions. Thank you for your patience, RapidSOS Engineering Team